Use the form on this page to get in touch. Email, call or just drop in and see us.
028 9722 8692
We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.
We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
If we have one, our newsletter sign-up process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you canâ€™t sign up by mistake nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: Just click the unsubscribe link in the newsletters we send or use the Unsubscribe feature on our website.
We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.
In most circumstances, we will respond within 30 days.
If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.
For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.
Session cookies are added to your machine as you surf websites. They are only retained for as long as your browser remains open. They allow a form of memory to exist between your browser and the websites you visit, such as pages visited, shopping cart contents, last viewed items etc. These cookies will remain after you leave the website but will be deleted once you close the browser (fully close it, not hide or minimise it).
"Persistent cookies" remain on your computer even after you've closed the browser. 1st Party cookies can only relay information back to the website that placed them on your computer. Typically they're used to store site preferences to save you from having to re-enter information on future visits. They may also be used to track your activities (links clicked, pages visited etc.) while visiting a site. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.
"Persistent cookies" remain on your computer even after you've closed the browser. 3rd Party cookies are typically used when a website has part of its content delivered via a third party, like embedded videos, maps etc. Websites featuring advertising commonly use 3rd party cookies to deliver the adverts; Over time 3rd party cookies will build up a profile your online habits (websites viewed, links clicked etc. so they can deliver targeted adds. 3rd party cookies have other purposes too, for more information on this we suggest you search the internet for "what do 3rd party cookies do?". We try to avoid third-party cookies as much as is possible. However, we may, from time to time utilise third party content and cannot guarantee that such content does not have third-party cookies delivered with it. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.
Deposits & Payments Painting parties or group bookings: if you book a party package or for a group of 5+ we will ask for a deposit of £5pp to secure your booking. All balances to be paid on the day of the event. If you need to cancel or change the date of your booking, we request 48 hrs notice. If you do not provide 48hrs notice, we will not be able to offer to reschedule or refund your session. If you simply need to amend the numbers attending, providing you give 24hrs notice we will refund you for anyone who can no longer attend.
Gift Vouchers Are valid for 12 months, if there are exceptional circumstances which mean you will not be able to use it, please get in touch before your voucher has expired and we may be able to make an exception.
Please keep a tight hold of the voucher as you’ll need to bring it with you. If you think there is chance you might lose it, take a picture of it on your phone just in case. If you gift someone a voucher, we advise asking them if they’ve used it after a couple of months, so they get to make the most of the wonderful gift you’ve given them.
Gift vouchers cannot be exchanged for money or refunded more than 24hrs after purchase.
Replacement Vouchers If your painted pottery cracks in the firing process, we will offer you a replacement voucher equal to the value of the piece of pottery that was cracked. This voucher can only be used for pottery painting and cannot be used towards a group session.
Competitions We run regular competitions on our social media + mailing list - make sure you’ve liked/followed/signed up to be in with a chance of winning. Prizes are usually vouchers for an experience with us and are valid for 6 months. Vouchers can only be used for their specific purchase.
Data Protection At the end of a painting session, we will ask for your phone number and email address. This is simply just so we have a way of contacting you to let you know your pottery is ready for collection. Any paper copies are shredded once we are done with them.
Shop All items bought from our Colours online shop will be posted out no later than 4 days after purchase. Items are non-returnable. This does not affect your statutory rights.
Paintings Artworks used in events are creations of the Colours artists and are for instruction purposes only.
Photos Our team will be taking photos throughout the classes for use on our social media, website and other promotional purposes. If you do not wish to be in any of the photos just let one of our team know on the day and we will make sure to leave you out of them!